GotPrint Reviews
Based on 35 customer reviews and online research, gotprint.com has a consumer rating of 3.0 out of 5 stars, indicating that most customers are generally satisfied with GotPrint.
5 Stars(11)
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1 Star(11)
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How would you rate GotPrint?
Top Reviews
I ordered door hangers for my campaign a month ago. They still haven't even shipped. They are the slowest printers on the market, by far. And unresponsive. When you try to contact them about an issue that they can't fix, they will simply stop responding or hang up on you. They do not respect refund requests and have lower quality production than their competitors - which also requires different formatting of your project than what other printers require. Overall, an unpleasant, unprofessional, waste of my time and terrible ROI. Those door hangers aren't even relevant anymore to the campaign and yet we're still waiting for them.
I ordered my wedding invitations and the colour that I uploaded them as onto gotprint does not match at all what I received and the quality is very bad even though I paid extra for the premium. Now my wedding invites don't match my colour scheme and I'm so disappointed.
Customer Reviews (35)
Buyer beware: You place an order and all goes silent. There is no way to get status updates on your order. You talk to them via their chat link and they just tell you its processing. Then they tell you to see their COVID notice on the homepage. While every other company has ramped up to get orders processed this company is still saying they are behind. Lesson learned: use fedex.com or your corner print shop. They'll be possibly a bit more expensive but at least you'll have your order within 24-48 hours. I'm still waiting for gotprint.com to deliver mine and it's been 12 days already.
Make the editing more flexible. I wasn't able to remove the guidelines from the card.
Just ordered for the 1st time. Fairly user friendly site. Prices are definitely lower than others. Shipping is still high though. I hope my labels and stickers look great!
**WARNING**
The customer care people will treat you like a dumb ass and tell you that the mistakes are YOUR FAULT!
There is so much to my story on my HORRIBLE experience with this Company, that I would rather walk on thumb tacks than to explain it all!
Do not expect to be right if there is a problem with your order, when I called with issues on mine, I was told that it was my fault 100% and that there is NO WAY their system could have messed up!
Their "Guaranteed Customer Satisfaction" is $#*! and it got thrown right out the window with me!
When UPS failed to deliver our order, proof of which is recorded on 30 days of our surveillance cameras, I tried to contact GotPrint.com to let them know. They never returned a response. In my opinion, any business that fails to follow up on a customer concern about a paid order is not to be trusted. I am not sure if this is an isolated issue or not but would like to caution others about my experience. The cost of the order is beans compared to the time and money lost preparing the order. One would think a business like GotPrint.com would know that and show a little more care in their customer service department. The lesson we learned was just to pay the extra to have a brick and mortar do the printing for us.
As for the response noted by GotPrint.com, that is not entirely true. They did not reply until after I posted this review, and they did not reply within two business days as they claim. Further, I submitted the claim myself and followed it until UPS could not prove they delivered the package. The driver did not record the location of the drop and I was able to prove s/he never arrived at my door.
My business cards looked great! The customer service was so friendly!
They have great service, provide a high-quality product and are quick to respond to concerns. I have used them for all my printing for several years across different companies because they are so great!
I am using Gotprint since 2005 one of the best company I have ever work with.
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